Admissions and operations software for addiction treatment centers.
Pulse Platform is admissions and operations software for addiction treatment centers: the treatment center CRM and the operating record in one. It runs substance use disorder treatment operations from the first call to alumni follow-up, including inquiries and admissions, benefits verification, referral sources, authorizations across levels of care, and discharge planning, on one record for each person, beside the EHR your clinicians already use.
The addiction treatment center reality.
Three patterns every admissions director knows by heart.
Speed to admission is an operations problem.
Calls, forms, and chats arrive around the clock, many from a family member. Benefits verification, a clinical pre-screen, and level-of-care placement all happen before an admit, and every handoff between tools costs time. Pulse keeps the inquiry, the VOB, and the next step on one admission record.
BD runs on relationships, not spreadsheets.
Business development reps work hospitals, therapists, interventionists, EAPs, courts, and alumni. When those relationships live in personal spreadsheets, leadership cannot see which ones are working. Pulse ties every referral and outreach visit to the source account.
Every step-down is a new authorization.
Utilization review shapes every transition. A move from residential to partial hospitalization (PHP) or IOP brings a new authorization, a new team, and often a move into a recovery residence. Pulse keeps every admission, authorization, and level-of-care transition on the same person record.
Workflows Pulse runs for addiction treatment centers.
Pulse ships pre-configured addiction treatment workflows and configures them for each program during implementation.
- Inquiry to admission Capture calls, web forms, and partner referrals, run the pre-screen, record the level-of-care placement, and admit or refer out with the reason recorded.
- Benefits verification and pre-certification VOB results, in-network or out-of-network status, self-pay decisions, and pre-certification tracked on the admission record.
- Levels of care and utilization review Levels of care, placements, and step-downs tracked using the ASAM level names your state and payers use, configured during implementation, with days authorized and expiring authorizations flagged before coverage lapses.
- Referral sources and BD Referral relationships and outreach visits tracked for BD reps and outreach coordinators on desktop and mobile, with admissions by referral source reported to leadership.
- Discharge planning and aftercare Discharge plans, aftercare and recovery housing referrals, and legal, employment, and FMLA follow-up tracked as tasks.
- Alumni and family engagement Alumni check-ins and family program activity kept on the person record. Family portal access is set per person, by your team.
- Census and admissions reporting Census by program and location, inquiry-to-admission conversion, and admissions by referral source on live dashboards.
- Recruiting and credentialing Hire and credential licensed clinicians and certified peer recovery staff, with renewal dates tracked.
- Multi-location operations Several sites and states on one platform: each location sees its own census, and leadership sees the portfolio.
Beside the EHR, not instead of it.
Treatment centers chart in Kipu, ZenCharts, Credible, and other behavioral health EHRs. Pulse runs the operating layer next to that record and does not duplicate clinical work. Connections to behavioral health EHRs are scoped with each customer; the EMR integrations available today are HHAeXchange and AlayaCare, which serve home care agencies. The Madison Ave team that builds Pulse has delivered customer-specific Kipu and ZenCharts integration work for treatment providers, including an integration that creates the patient record in Kipu as a person moves through Salesforce intake.
Recovery support on the same record.
Treatment organizations often also run peer recovery coaching, recovery residences, family programs, and alumni groups. Pulse keeps those programs on the same person record as treatment, with role-based access and the consents your programs require, so a step-down, a coaching session, or an alumni check-in never starts a new file. See every behavioral health program
Addiction treatment and recovery work from the Madison Ave team.
Madison Ave Consulting builds Pulse. The first two projects below are Madison Ave Salesforce projects; the third was built on Pulse.
Enlightened Recovery (formerly Enlightened Solutions)
For this addiction treatment provider, the Madison Ave team built a custom Kipu EMR integration that creates the patient record in Kipu as a person moves through Salesforce intake, removing duplicate data entry. The integration cut about 3 hours of manual data entry each week and improved overall operational efficiency by 24%. This was a custom Salesforce project, not a Pulse deployment. Read the Enlightened Solutions Kipu case study
Bluecrest Recovery
For this behavioral health treatment provider, the Madison Ave team reconfigured the ZenCharts integration so referral, admissions, and treatment status data flow correctly, built the Salesforce-side workflow that sits next to Kipu for the admissions funnel, utilization, and discharge planning, and provides ongoing admin support. This is a custom Salesforce project, not a Pulse deployment. Read the Bluecrest Recovery case study
Peer support organization, on Pulse
Intake had lived across a CRM, a clinical record system, and supporting tools, with duplicate data entry between them. This organization, which serves people in substance use disorder recovery, launched standardized intake on Pulse in four weeks, on a foundation designed to extend into case management and more recovery service lines. Read the peer support intake case study
Pricing: $79 per user per month, every module included. Organizations with 500 or more users move to custom Enterprise pricing. See pricing
Questions from addiction treatment centers.
Straight answers for addiction treatment centers evaluating Pulse Platform.
What is Pulse Platform for addiction treatment centers?
Pulse Platform is admissions and operations software for addiction treatment centers. It runs inquiries, benefits verification, referral sources, levels of care, authorizations, discharge planning, and alumni follow-up on one record for each person, beside the EHR your clinicians already use. It gives treatment centers a working operating model on Salesforce Health Cloud instead of a custom build that starts from a blank page.
Is Pulse Platform a CRM for addiction treatment centers?
Yes. Pulse Platform does the work of an addiction treatment CRM, including inquiry capture, admissions tracking, benefits verification status, referral source and BD account management, and alumni follow-up. It also tracks authorizations, levels of care, discharge planning, recruiting, and credentialing on the same record, beside your EHR, so the treatment center CRM and the operating record are one system.
Does Pulse Platform integrate with Kipu or ZenCharts?
Kipu and ZenCharts connections are not off-the-shelf Pulse connectors; they are scoped with each customer. The Madison Ave team that builds Pulse has delivered customer-specific integration work with both, including a Kipu EMR integration that creates the patient record in Kipu as a person moves through Salesforce intake. The EMR integrations available today are HHAeXchange and AlayaCare, which serve home care agencies.
Can Pulse Platform track levels of care and utilization review?
Yes. During implementation, Pulse is configured to track ASAM levels of care, placements, and step-downs from withdrawal management (detox) through residential, partial hospitalization (PHP), intensive outpatient (IOP), and outpatient, using the level names your state and payers use, such as partial care in New Jersey. Days or sessions authorized sit on each authorization, and expiring authorizations are flagged so reviews happen before coverage lapses.
What security controls does Pulse Platform offer for 42 CFR Part 2 programs?
Pulse Platform is HIPAA-aligned. Role-based access limits who can see substance use disorder records, field history tracking records changes to key fields, and logins can run through single sign-on with enforced multi-factor authentication. Family portal access is set per person, by your team. Compliance with Part 2, including consents and redisclosure notices, depends on your own policies and configuration. HHS does not certify software. Security documentation is available from legal@pulseplatform.co.
Can business development and outreach teams use Pulse Platform?
Yes. BD reps and outreach coordinators track referral relationships with hospitals, therapists, interventionists, EAPs, courts, and alumni by account and log each outreach visit from desktop or mobile. Leadership sees admissions by referral source and which referral relationships are working, without asking anyone for a spreadsheet.
Can recovery residences and peer recovery programs run on the same platform?
Yes. Recovery residences, peer recovery coaching, family programs, and alumni groups can run on the same platform as treatment, with role-based access and the consents your programs require, so a person who steps down into a recovery residence or starts peer coaching does not start over with a new file. A peer support organization serving people in substance use disorder recovery launched standardized intake on Pulse in four weeks.
Keep exploring: Behavioral health, ABA therapy, Pricing, Integrations, Multi-location enterprise, Contact
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