Behavioral health operations for every program you run, on one record.
Pulse Platform is behavioral health intake and operations software for addiction treatment centers, mental health programs, peer recovery and recovery support organizations, well-being programs, and ABA practices. Referrals, admissions, authorizations, case management, and aftercare run on one record for each person you serve, with role-based access and the consents your programs require, beside the clinical system your team already uses.
Programs we support.
Behavioral health organizations rarely run just one program. Pulse runs them side by side.
Addiction treatment
Admissions, benefits verification, levels of care from withdrawal management through outpatient, utilization review, and alumni follow-up for substance use disorder treatment centers. See addiction treatment
Mental health and co-occurring care
Intake, referrals, and case management for mental health IOP, partial hospitalization, and outpatient programs, including care for people with co-occurring mental health and substance use conditions.
Peer recovery and recovery coaching
Participant intake, recovery goals, session notes, and certified peer staff for peer recovery programs, including coaching for people receiving medications for addiction treatment.
Recovery residences
Referrals, intake, and resident follow-up for recovery residences, linked to treatment program records with role-based access and the consents your programs require.
Family, alumni, and well-being programs
Enrollment and engagement for family programs, alumni groups, and holistic well-being offerings that sit beside treatment and recovery.
ABA therapy
Authorizations, BCBA supervision, and session-to-claim readiness for ABA practices running real session volume. See ABA therapy
The behavioral health reality.
Three patterns every multi-program operator knows.
Intake looks different in every program.
An addiction treatment admission, a peer coaching referral, and an ABA intake follow different steps, staff, and payers. Generic CRMs force them into one pipeline, and spreadsheets split them apart. Pulse runs each program intake on its own path, on the same platform.
One person, several programs.
A person may move from treatment into peer coaching, a recovery residence, and an alumni group. When each program keeps its own file, nobody sees the whole picture. With role-based access and the consents your programs require, Pulse keeps each program, referral, and authorization connected to one person record.
The clinical record is not the operating record.
Your EHR holds the chart. Admissions, referral relationships, authorizations, discharge planning, and alumni follow-up still end up in spreadsheets. Pulse runs that operational layer beside the EHR instead of duplicating clinical work.
Workflows Pulse runs for behavioral health.
Pulse ships pre-configured behavioral health workflows, including addiction treatment and mental health, and configures them for each program during implementation.
- Referral and intake Capture inquiries and referrals from phone, web, and partners, screen them, and accept or refer out with the reason recorded.
- Admissions and insurance Benefits verification (VOB), pre-certification, and admission readiness tracked on one admission record.
- Authorizations Days, sessions, or units authorized and end dates tracked, with expiring authorizations flagged before coverage lapses.
- Case management and recovery goals Case notes, tasks, and goals on the person record, for clinical case managers and peer recovery staff alike.
- Discharge and aftercare Discharge plans, aftercare referrals, and alumni and family follow-up tracked after the stay ends.
- Reporting Census, admissions, and conversion by program and location, plus referral-source reporting, on live dashboards.
Also on the same platform.
- BD and community outreach Referral relationships with hospitals, therapists, EAPs, courts, and alumni tracked by account, with each visit logged.
- Recruiting and credentialing Hire and credential licensed clinicians and certified peer staff, with license and certification renewal dates tracked.
- Family access Family portal access is set per person, by your team.
Works beside the clinical record you already run.
Pulse is the operating layer, not an EHR. Your clinicians keep charting where they chart today, and Pulse runs admissions, referral relationships, authorizations, discharge planning, and follow-up next to that record. The EMR integrations available today are HHAeXchange and AlayaCare, which serve home care agencies. Connections to behavioral health clinical systems are scoped with each customer: the Madison Ave team that builds Pulse has delivered customer-specific Kipu and ZenCharts integration work and has worked alongside Credible.
Related: Kipu and ZenCharts work for treatment centers, Integrations
Proof from behavioral health programs.
Two behavioral health organizations launched intake on Pulse. Madison Ave Consulting, the team that builds Pulse, has also delivered addiction treatment and peer recovery work on Salesforce.
4 weeks
A peer support organization serving people in substance use disorder recovery launched standardized intake on Pulse in four weeks. Leadership gained real-time visibility into intake activity, referrals, and case status without manual reporting. Read the peer support intake case study
8 intake stages
CareWorks ABA, a multi-state ABA provider, went from spreadsheets to an eight-stage governed intake pipeline on Pulse in four weeks, followed by two weeks of go-live support. Read the CareWorks ABA case study
100+ recovery goals
A Madison Ave project on Salesforce Health Cloud, not a Pulse deployment. The Hansen Foundation had under two weeks to stand up its state-approved peer recovery program; the Madison Ave team stood up the system on that timeline, with 40+ people onboarded into coaching and 100+ recovery goals tracked. Read the Hansen Foundation peer recovery case study
The Madison Ave team that builds Pulse has published behavioral health work for addiction treatment providers, a state-approved peer recovery program, a peer support organization, and a multi-state ABA provider. See addiction treatment center work
Pricing: $79 per user per month, every module included. Organizations with 500 or more users move to custom Enterprise pricing. See pricing
Questions from behavioral health providers.
Straight answers for behavioral health providers evaluating Pulse Platform.
What is Pulse Platform for behavioral health providers?
Pulse Platform is operations software for behavioral health providers, including addiction treatment centers, mental health programs, peer recovery and recovery support organizations, and ABA practices. It runs referrals, intake, admissions, authorizations, case management, and discharge follow-up on one record for each person served, with role-based access and the consents your programs require, beside the clinical record system your team already uses. Pulse is built on Salesforce Health Cloud.
Is Pulse Platform a behavioral health CRM?
Yes, and more than a CRM. Pulse Platform handles the behavioral health CRM work, including inquiries, referrals, referral source relationships, intake, and admissions, and runs authorizations, case management, discharge planning, and alumni follow-up on the same record for each person served, with role-based access and the consents your programs require. It works beside your EHR instead of replacing it, for addiction treatment, mental health, recovery support, and ABA programs.
Which behavioral health programs can run on Pulse Platform?
Pulse Platform supports addiction treatment across levels of care, from withdrawal management and residential to partial hospitalization, IOP, and outpatient, plus mental health and co-occurring programs, peer recovery and recovery coaching, recovery residences, family, alumni, and well-being programs, and ABA practices. Organizations that run several of these programs side by side keep each person, referral, and authorization on one shared record, with role-based access and the consents their programs require.
Does Pulse Platform replace our EHR?
No. Pulse Platform runs the operational layer beside your EHR: inquiries, admissions, referral sources, authorizations, discharge planning, and alumni follow-up. Clinicians keep charting where they chart today. The EMR integrations available today are HHAeXchange and AlayaCare, which serve home care agencies. Connections to behavioral health clinical systems are scoped with each customer, and the Madison Ave team that builds Pulse has delivered customer-specific Kipu and ZenCharts integration work.
What security controls does Pulse Platform offer for HIPAA and 42 CFR Part 2 programs?
Pulse Platform is HIPAA-aligned. It runs on Salesforce infrastructure with role-based access, field history tracking, and support for single sign-on and enforced multi-factor authentication, controls that substance use disorder programs can use within their HIPAA and 42 CFR Part 2 safeguards. HHS does not certify software, and Part 2 compliance depends on your own policies, consents, and configuration. Security documentation is available on request from legal@pulseplatform.co.
How long does it take to launch Pulse Platform?
Two behavioral health organizations launched intake on Pulse Platform in four weeks: a peer support organization serving people in substance use disorder recovery, and a multi-state ABA provider that moved from spreadsheets to an eight-stage governed intake pipeline, followed by two weeks of go-live support. Your timeline depends on your programs, your locations, and the systems Pulse needs to work beside.
How much does Pulse Platform cost for behavioral health providers?
Pulse Platform costs $79 per user per month with every module included, the same license used across home care, behavioral health, and skilled nursing. Organizations with 500 or more users move to custom Enterprise pricing, and add-ons such as portal users, texting, and extra storage are custom-priced.
Keep exploring: Addiction treatment, ABA therapy, Pricing, Integrations, Multi-location enterprise, Contact
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