Customer support
Pulse Platform Support
Help for Pulse Platform customers. Email our support team to open a case, or sign in to the knowledge base for guides and how-to articles.
Email support.
Send your question to help@pulseplatform.co. Each email opens a support case with our team.
To help us resolve it quickly, include:
- Your organization name and the user affected
- What you were trying to do and what happened instead
- The record or page where it happened, and a screenshot if you have one
Please do not include patient health information in support emails or screenshots. Refer to the record by its Pulse record ID instead.
Knowledge base.
Setup guides and how-to articles for Pulse Platform customers live in the Pulse Platform knowledge base. It requires a customer login. If you need access, email help@pulseplatform.co.
Security, privacy, and contracts.
For security documentation, privacy requests, or contract questions, email legal@pulseplatform.co.
Not a customer yet?
See pricing, explore the platform for home care, behavioral health, and skilled nursing, or book a demo with our team.